IT Enabling Industry 4.0 in Hospitality Sector

IT Enabling Industry 4.0 in Hospitality Sector

Technology is evolving almost every sector of life ranging from manufacturing to education on one extreme and health care to hospitality on the other. The world has seen so many changes in just a short span of time just because of the technological advancements. 

Similar trends have started to make appearance in the hospitality sector covering hoteling, traveling, customer care, and tour guide sectors. IT is now changing the hospitality from traditional to digital and smart mode. The technologies like IoT, Big data, Cloud computing, Robotics etc. are evolving the hospitality industry at a fast pace. In this article, we are going to discuss the impacts of IT on this industry that is transforming the hospitality into ‘Hospitality 4.0’.

IoT in Hospitality Sector

For guests, IoT makes their stay more comfortable and customizable. It provides automated smart rooms where Guests can adjust the lights or make calls using their mobile phones or TV from their beds.

When it comes to mobile devices, hospitality can be more integrated with guests’ personal devices thanks to IoT. Guests can use their mobile phones to check into a hotel and open their room’s door. 

In addition, the mobile integration gives you data with the permission of the guests so that you can remember the preferences of the guest. Hotels and restaurants can take this one step further and customize their bookings based on previous stays.

In the hospitality industry, many large companies are integrating IoT in their operational infrastructure to enjoy the benefits offered by the technology. These benefits can range from offering a superior customer experience to saving on energy costs.

For example, Hilton and Marriott have conducted slightly different experiments on the ‘connected room’ concept, where users are able to control many features of the room from their mobile phones or from the tablet provided.

It allows guests to control the heating, ventilation and air conditioning systems from one place, or even just tell a temperature and allow different appliances to automatically adjust the temperature. They can also control other devices such as TV. The good thing is, some smart devices will greet them with their name and make them feel more tech. friendly. 

Augmented reality in Hospitality Sector

Augmented reality works by using computer technology to change a person’s perception of the physical environment. Augmented reality is often compared with virtual reality (VR), but while VR completely replaces the real world environment with a virtual environment, augmented reality enhances the real world environment in real time.

The augmented reality in hospitality management in recent years has emerged as an important concept, as it allows hotels and other related businesses to enhance the physical environment (i.e. their hotel and its rooms), or the surrounding area. 

Another important explanation behind the rise of AR in the hotel industry is that the amount of information guests receive is requested before they arrive and once they arrive. AR technology can help consumers to access a lot of important information easily at any time anywhere. 

Another way for hotel owners to improve their customer services using AR technology is by using interactive elements in hotel rooms. An example of this can be seen in the UK based ‘Hub Hotel’ from the premier inn, which has started using AR in its hotel rooms in conjunction with wall maps.

By pointing the smartphone at the map, guests can see additional information about places of interest, increase the use of the map itself, and potentially make their stay easier and more enjoyable.

A hotel Holiday Inn experimented an AR hotel experience. They use AR technology to allow guests view realistic virtual photos of celebrities by pointing their mobile phones. 

Similarly Best Western tested AR and Disney stars. This allowed children to see Disney characters standing and walking along them. Other hotels are also using AR apps to allow guests to practically enjoy the hospitality experience.

AI in Hospitality Sector

Artificial intelligence or AI means the seemingly intelligent performance and behavior of computers or machines to perform a certain task autonomously. AI refers to computers or machines that perform tasks that are traditionally thought to require scientific work to be performed. It’s about concepts like automation and big data.

Artificial intelligence is increasingly playing an important role in hospitality management, mainly because of its ability to perform traditional human functions at any time of the day. This will allow the owners to save considerable amount of money, avoid any human error, and provide the best services. 

The most important part of hospitality sector is customer care, without any doubt. The success of companies in this sector depends on the way they treat their customers. With artificial intelligence, the possibilities for improving this aspect are almost endless, ranging from increasing personal nature to appropriate recommendations.

An example of artificial intelligence is delivering in-person customer services in the hospitality industry.

The best example of this is an AI robot called ‘Connie’ adopted by Hilton. This robot is able to provide tourist information to users who interact with it. Most impressive, it is able to learn from human speech and adapt to individuals. Ultimately, this means that the more users it talks to, the better it becomes.

Another way AI is being used in hospitality sector is data analysis. The technology can be used to quickly sort through large amounts of data and draw important conclusions about users, or potential customers.

An example of this is seen with the Dorchester Collection Hotel Chain, which uses the Metis AI platform to organize the data collected through surveys, online reviews, etc. and then analyze it to draw conclusions about the overall performance.

Robotics in Hospitality Sector

A robot is a machine, designed to perform complex tasks or specific tasks automatically. Some robots are designed to resemble humans and are called androids.

The demand for automated systems and self-service ideas for better customer experiences have increased the popularity of robotic systems. Robots allow enhancing speed, cost effectiveness, and accuracy. 

Located in Nagasaki, Japan, the Henn-na Hotel has become the first hotel in the world to be fully staffed by robots. Robots are deployed with information technology and provide different services such as front desk services, storage services, check-in and check-out services, including voice and face recognition.

Besides the hotel industry, Robotics has also improved travel experience.  Travel mats are an example of robotics used for luggage purposes. Basically, it’s an independent suitcase, able to follow you. It uses anti-collision technology to avoid any collisions and is capable of 360-degree movement and eliminates the need to carry, pull or push the suitcase.

Airport security is one of the most important areas where new technology is deployed and robots are also in use. A particularly strong example of this is the night scope robots, which are increasingly being used to independently detect hidden weapons and help keep passengers safe during their flights.

This is just the fraction of what IT can offer to hospitality industry. This sector has yet a lot to implement in order to taste the real fruits of IT but this all needs time and resources. Let’s wait and see what future hotels will look like after implementing industry 4.0 models completely.

IT Enabling Industry 4.0 for Government Entities

IT Enabling Industry 4.0 for Government Entities

The combination of “cyber physical systems, the Internet of Things, cloud computing and scientific computing” promises unparalleled industrial and manufacturing productivity. 

It takes many years for digital technology to mature in order to be more efficient than analog technologies. 3D printing becomes cheaper and does not require manufacturing subcontractors. Artificial intelligence chat bots replace call centered workers. Hotel and taxi revenue slides because people use more convenient “sharing economy” apps. Unskilled labor is replaced – at the same time as firms seek advanced skills.

Let’s have a brief look at the technologies that are converting traditional government practices to the ‘Government 4.0’

IoT for Government Entities 

81% of cities are actively considering the potential of the Internet of Things. Imagine if a small sensor connected to your city’s infrastructure, roads, traffic lights, buildings is capturing data. Connecting and learning with this new information will help governments respond more quickly to challenges such as reducing energy use or helping first responders safely assess hazardous situations, traffic management and reduction of automobile pollution in roads with sensor data, weather information, public transport and car GPS devices, flood and earthquake detection, early warning to citizens, first detect respondents’ location, movement, and exposure to heat and hazardous materials.

The Lower Colorado River Authority (LCRA), for example, began deploying sensors along the Colorado River in Texas decades ago to track stream levels that could cause flooding.

The LCRA was built to help Texas better manage floodplains in the lower reaches of the Colorado River, as well as generate and distribute hydropower to cities in the region.

Informing residents of the danger is also the goal of a new project in Los Angeles. The city has many facilities that are digitally interconnected and include 145,000 streetlights and 4,500 intersections.

The city and the California Institute of Technology (Caltech) developed a project called “Quick Alert”, which uses sensors to detect frequent earthquakes in the area. Today, this data is used to visualize earthquakes. To take it to the next level, the city is developing a system to send alerts to citizens’ smartphones so that they can be informed within 15 to 30 seconds. Not only can this application save lives but it can also save millions of dollars.

Big Data for Government Entities

The great strength of big data is that it has flexibility and universal application for many different industries. As with many other sectors, big data can have a huge impact on government. With so many complex issues on the table today, governments have to end their work in an effort to understand all of their information and make important decisions that affect millions. Not only that it is difficult to filter out all the information, but sometimes it is difficult to verify the veracity of the information. Any case of misinformation can have dire consequences.

By implementing big data platforms, governments can access a wide range of information critical to their day-to-day operations. Its positive effect is almost never ending. This is important because it not only allows the government to identify areas that need attention, but also provides them with real-time information.

The National Oceanic and Atmospheric Administration (NOAA) continuously collect data from the sea and land and space-based sensors. When you hear the weather forecast for an upcoming hurricane or tornado, the data starts connection with NOAA. The organization uses the Big Data Approach to collect and analyze large amounts of data to come up with accurate information.

The NSA derives its data processing capability from big data. It uses Accumulo, an open source project designed by the NSA and gives users the ability to store data across large tables to enhance easy access to information and increase security. When an agency collects data sets, it can use Accumulo to investigate various details while blocking access to information that may reveal personal information.

AI for Government Entities

AI has the potential for organizations to operate efficiently, manage costs, and make great strides in research.

Private companies are making incredible advances in AI. Everyone benefits from the AI ​​offer, using what they have learnt to challenge the public sphere. Similarly, government is often the driver of some of the most important technological advances. 

For example, Taxation offices in Australia are using chatbots and virtual assistants to respond to over 3 million conversations. These chatbots resolved around 88% of queries in the first try without any human support. 

Another example is of Atlanta Fire Rescue Department (AFRD) of USA. The department used predictive analysis technology which accurately predicted 73% of fire incidents in building.

Cloud Computing for Government Entities

In today’s world, every business is trying to save money by adopting technological innovations, and the government is no different. Government agencies need to keep costs down while updating and protecting data. That’s why cloud computing is one of the best options available. Here are some other benefits that government agencies can reap by moving to the cloud.

Cloud computing gives government agencies more flexibility than traditional IT infrastructure. The issues related to the limitation of resources, managing hardware and servers, managing software updates and data vulnerability etc. have been vanished due to the use of cloud services. It has become more convenient to add new or change existing services without worrying about shifting hardware etc, thanks to the cloud! 

For example, The State IT chiefs in California, Indiana and Arkansas said that the use of cloud and SaaS technologies helped than more than expected during times of covid-19. 

In Indiana, CIO Tracy Barnes and her team supported 120 state agencies working from home, and the last investment in cloud-powered services helped make the transition possible. His department was piloting Office 365, setting the governance for the use of such tools before the pandemic attack.

Many countries have already implemented industry 4.0 models to redesign their operational and management policies and many other are joining the race one by one. With the passage of time, these advanced technologies are becoming more affordable and accessible giving birth to the chances for developing countries to evolve digitally. Let’s see what technology brings next!

On a lighter note, The only thing that comes to my mind when I think about the Government are those bohemian buildings occupied by these people when close to 25% of the population is homeless.

Artificial Intelligence and Industry 4.0

Artificial Intelligence Enabling Industry 4.0

AI concept refers to a computer system that can perform intelligent tasks by reasoning and decision making using the big sets of data. 

Artificial intelligence covers a large spectrum of technology. Most of the applications, search algorithms and tools use AI concept in one or another way. From taking a selfie to the automated cars, you can see Artificial intelligence as a close part of your every day life. 

In industry 4.0, the artificial intelligence is offering real value by providing needed data, problem solving ability and valuable algorithms.

One of the most amazing qualities of AI is that it enables smart robots and machines to learn from the data and information they gather from their everyday tasks in the factory and thus enhance their skills. This helps in making the factory smarter and more autonomous.

Some other benefits of AI in industry are:

  1. AI provides prediction about quality and yield
  2. Predictive maintenance by AI allows industries to avoid major risks before they happen in real.
  3. AI helps attain human-robot collaboration by providing smart machinery operated by human intellectual. 
  4. AI provides real time analysis of market demand and supply and help industries to scale their production according to market’s demand in a certain time. 
  5. AI systems are now being employed in customer service seats thus reducing the employee cost. 
  6. AI helps in business growth by providing much time to the owners to think and plan rather than worrying about the tasks that are being done autonomously by AI.  

How AI Works?

AI is actually a combined system of different technologies which enables software and hardware to sense, understand, make decision and learn autonomously. It also enables the machines to learn from human activities performed in the factory. 

Using AI systems, the machines or robots can perform such tasks that humans may not. For example, in a chemical industry, what if a robot handles dangerous chemicals instead of a human?

Where AI stands now?

IT is such a vast field that the doors to improvement and development are always open. Same is the case with Artificial Intelligence being used in industry.

Most of the AI based robots working in smart factories are not that smart yet. Their programs enable them to perform smart tasks but to a limited extent. If one wants to enable a certain robot work more, he must reprogram it. 

It means, currently most of the smart factories lack the AI systems that can make the robots autonomous i.e they learn and work on their own. 

Yet the technology is continuously increasing with the evolving industry 4.0 and the good thing is, it’s cost is also decreasing with the advancements in technologies. 

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