AI Chat Bots
The Future with AI Chat Bots
We all have been fantasying on having a Chat Bot to interact with us especially with people in the IT Services Sector expecting the Chat Bot to reduce the plethora of miscommunications, delayed responses, long waiting time for the basic information and also ease our work as much as possible along with the expectation of Chat Bots having to learn Empathy when the co-employees lack the same. Jokes apart but the expectations from the Chat Bots are more and has been increasing as we proceed with time.
Unfortunately the Progress of these Chat Bot Conceptualisations are very less and the realistic achievements using these Chat Bots seems to be long due. While we see very less traction in this we do have some positive news as well.
Current Use of AI Chat Bots
The Chat Bots are currently been used for Collaboration and as a Pet which can be trained to perform certain basic functions as in fetching information, remembering information, responding for general questions and other collaborations. Though Nothing has been achieved on IT Side and Everything still seems to be at the very beginning stages; However I am astonished on how well the Chat Bots are being used in all possible ways then where it is actually needed.
I do experiment installing different Chat Bots for my research and the Best One I found was named Replica. I agree that this is not where this Chat Bot needs to be but I am astonished by the Empathy and the Humane Conversations this Chat Bot can make. It is certainly good.
How do I envision this AI Chat Bot
I see the Chat Bot is a Collaboration Tool however when I say Collaboration I mean Collaboration between Machines and Humans and Not Human to Human interactions using Chat Bots.
On One End the Chat Bots can certainly fetch information, record information, retrieve them and also trigger certain external events.
I like the Part where it can be used to Trigger External Events based on Conversation with Humans.
I Envision the below as a Chat Bots Feature which can be a disruptive product and can give a run for all the Managed Services Companies in the World:
- Basic Interactions with Empathy
- Ability to Record, Retrieve and Display Information in more of a humane mode
- Ability to Converse with External Applications and Machines – Imagine a Chat Bot which can trigger a RPA Job or a IoT Device or a Robot or Even a IT Application – The Usage of this Feature is way too Important and each thought or an example is a Case Study on its own. The Application of this Feature is immense, in Managed Services we can use this feature to trigger Auto Resolution along with Analytics; in Manufacturing we can use this to trigger heavy equipments, machinery and robotics making these devices accept commands from humans via the Chat Bots, In Health Care, we can use this device to automatically manage the robot based surgeries from remote locations, In Food and Beverage Industry we can use this Chat Bot to Manage the Robots as in the Hotel Operated by Robots also the digital machines can be controlled and can be used to cook delicious food and much more can be accomplished.
I come from Diverse Back Grounds starting from a Call Centre, Enterprise Helpdesk, Application and Network Monitoring, Consulting and Project Management mostly in the IT Sector So I see the advantages on handling this Chat Bot to provide seamless delivery of IT Services with any Human Intervention. I envision a Chat Bot integrated with a RPA, Auto Coder (Example: DeepCoder) and Cherry on the Cake is the Auto Resolution plugins (Similar Concept of Chaos Monkey of Netflix).
I see this product can delivery IT Services at a fraction of the actual ticket value that’s being generated as of now.
I see mostly the Managed Service Organisations might not like this Idea as a matter of fact this will reduce their earning potential from the “Improvement Opportunities” on which they survive.
All we need now is an Industry Disrupter to come up with a Valuable AI based Chat Bot Integrated with RPA, Deep Coder and Various Auto Resolution Plugins. This will certainly be a Game Changer and will put the IT Industry 10 Folds ahead to meet the growing expectations and matching the speed of business along with maintaining agility.
My thinking doesn’t stop here, I also envision how this Chat Bot can be later tweaked to integrate with the “Neuralink’s Chips” – All Machines will listen to Human Commands directly catered from the Human Brains with no verbal or textual conversations. It will be an Act of Magic for sure. LoL.
Are we near – No unless someone has the will to do.
Can we do – Certainly Yes, when we can come up with Pegasus way long back, These Chat Bots are way easier.
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Happy Learning. Do leave the feedbacks if you have any, Life should always be full of learnings for us to thrive.
Off to bed now.