Lokessh Kumar Narayana
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What Netflix’s Chaos Monkey taught operators about designing for failure — and how the idea travels beyond streaming.
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The Day when Humans become Gods! Future of Work What’s Next? Have you ever got an opportunity to sit, analyse and introspect on how and in what direction the Industries and IT have headed? Ever wondered what’s next for us?.
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Mid-Life Crisis – Part and Parcel of Life We all have heard of this term. But what does it actually mean? Are you going through it? Let’s find out in the article below: MIDLIFE CRISIS, an event that is scary.
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Psychological Health – A taboo in Human Society! Dealing with a deadly pandemic for almost 2 years, Depression, Stress, Anxiety, Psychosis, and other mental disorders are alarmingly increasing. We have youngsters and teenagers being diagnosed with mental illnesses. But what’s making.
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My Dream World Ideal State and the Gods! Ever wondered what an ideal state of world can be for humans to excel, succeed and be truly joyful and happy? Have you ever imagined an ideal state. A serene place where.
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Raising the Voice! The High Pitch High Pitch! Emotional Intelligence, Right Conduct, Ethics and Values! Are these most underrated in the current world? Certainly yes, I totally get you! I grew up in a orthodox family which thought me the.
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Another Perspective! Customer Service Management We all know about ServiceNow’s Customer Service Management module. We all know that it’s similar to a CRM. We have case management, escalations, automated assignments, workflows, entities and lot more that the Customer Service Management.
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A collection point for Discussions with LKN episodes on deflection, self-service, and service design.
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What is Deflection and the History Before plugging in to the Topic, let us see what Deflection is actually: Deflection is basically redirecting the rays of light as per the dictionary, We at IT Service Desk or Helpdesk have been.
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A podcast-led note on the journey from reactive help desk to a structured IT service desk mindset.
