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Essays and notes from 18+ years in consulting — IR V, industry transformation, ITSM, mentorship perspectives, and personal reflections.

IR V · Industry 4.0 · Industry Insights · ITSM & ServiceNow · Reflections · Career & Mentorship

IR V series hub · Industry 4.0 series hub

Featured reading

• How, Why, and What: LKN’s Industrial Revolution V
• Introduction to Industrial Revolution V (IR V)
• Failure Stories
• Selected Projects: $50M+ in Client Savings
• Deflections, ITIL 4, and Enterprise Service Management
• ServiceNow Generative AI for IT Operations

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