Podcasts & Media
-
A short note linking ITIL demand management practice to ServiceNow lead and intake patterns — with the companion podcast episode.
-
Notes on launching an AI-aware podcast format under Discussions with LKN — an experiment in making consulting and IR V conversations easier to distribute. Listen to the full show on the Podcasts page (Apple, Spotify, and other platforms).
-
Podcast episode notes on enabling High Velocity IT (HVIT) — speed with governance, not speed instead of it.
-
A collection point for Discussions with LKN episodes on deflection, self-service, and service design.
-
What is Deflection and the History Before plugging in to the Topic, let us see what Deflection is actually: Deflection is basically redirecting the rays of light as per the dictionary, We at IT Service Desk or Helpdesk have been.
-
A podcast-led note on the journey from reactive help desk to a structured IT service desk mindset.
