IR V

High Velocity IT or HVIT

Getting into Details

High Velocity IT

High Velocity IT Enabled Agility in an Organisation is what I set the Context in my previous blog, There are many questions out there I will cover the details in the entirety of my thought process in this Blog. 

The Entire Concept of IT has been to use it for its fastness and processing speeds to enable faster delivery of anything and everything in an organisation. As we proceed the needs and the expectations are increasing and with the commencement of use of Emerging Technologies the responses expected are faster, on time and error free.

High Velocity IT

Enabling a Digital Organisation is the Task for High Velocity IT, To elaborate more its all about IT being the Backbone of Every Decision within an Organisation – Be is Operational, Tactical or Strategical and Yes the Pace should be Faster, Error Free and On Time.

High Velocity

Now Apply this to everywhere in an Organisation:

  1. Hiring the Right Candidate
  2. Making that Fast Decision on an Acquisition or a Partnership
  3. Making that decision of a Design Deliverable
  4. Making that decision on the Production Levels
  5. Making a Decision on an Investment
  6. Hiring the Right Service Provider
  7. Checking the Quality Levels of a Product
  8. Investing on a Possible Prototype
  9. Approaching the possible investors
  10. Decision on the New Feature or Model Release
  11. Decision on Expansion
  12. Decision on Starting a New Division or Stepping into a New Business
  13. Investing on a New Technology
  14. Analysing the Risks – All Operational, Tactical and Strategical
  15. Auto Cascade of Scope of Control and Operational Objectives

And Much more

Now Envision what IT and Emerging Technologies can contribute to this also analyse where we are headed – Not even close right?

There is lot of Data to be collected for all of the above, We have it available but we aren’t headed in the right direction. Also the technologies what we have enables the processing of this but not one product to enable this currently. In addition to this there is no control on the quality of data that is being sourced.

The above Examples are at the Level 5 of LKN’s Maturity Model posted in one of the Last Blogs. 

High Velocity IT enables this and to start with we at least need to take the Baby Steps. 

Few Use Cases for Baby Steps:

  1. Start automating Operational Decisions as small as Managers Approvals on Requests – These Decisions have a logic and can be embedded into workflows. 
  2. Start simplifying feedback and experience responses and use AI Ops to Analyse them. 
  3. Start automating Standard Changes in IT – 100% Automation – Includes Instance Management, Disk Space Management, License Management, CPU Management, Storage Management, Access and User Account Management, Server Management, CMDB Management, Vulnerability and Risk Management
  4. Enable Resilient IT by Automating Auto Resolutions – Server Issues, Application issues, Connectivity Issues – Start with Basics. If you don’t trust the providers and due to hackers build in-house – Remember the Chaos Monkey? Netflix did it, Anyone can
  5. Start using Github for Every Development, Enable Contributions to Github, Use DevOps for Platform and Version Maintenance
  6. Start Innovating, No Matter How small, Build that Culture
  7. Make that Billing Process Fully Automated and Error Free
  8. Make that Governance Process Automated, Cascade the Objectives Automatically, Monitor them Automatically using AI Ops
  9. Use that Chatbots to cater to Frequent Customer Interactions, Use the AI Ops for Analysis and Make that Analysis generate different views as needed to cater to different levels
  10. Enable that Auto Compliance Management
  11. Create the Transparency across the End-to-End aspect of delivery with Customers using all emerging technologies
High Velocity

You know what, its not the Complexity or the Risks that’s a threat for this process or enablement. Its the Ethical Behaviour needed which is lacking. Leaders understand IR V or Industrial Revolution V needs Immense Transparency and Most Ethical Practices – That’s were the Bottleneck is. If you fix that everything falls in place.

Imagine the Twitter Deal doesn’t need so much of Time, Its the Ethical Behaviour that’s in Question which is delaying the Deal, There are loads of examples such as this. 

With this I end this blog, 

The Question is on the Ethical Behaviour of Organisations and Leaders, 

How transparent can they be? 

How Ethical are they at the grassroots level?

IR V

Agility – The Holistic View

Introduction to Basics

Agility

Agility – The ability to respond and act faster! The Next Big Thing and its not limited to Agile in IT/Development alone. At a Bigger Holistic View Agility is all about faster responses to anything and everything. Lets start with my journey to set the context and the thought process by starting with the journey of ITIL. 

ITIL initially started as a Procedure for Mainframe Maintenance, The Amount of Restructuring put into it is immense from where it is now. I would also state that the Current ITIL4 is incomplete. While there is lot to fascinate at the Journey of ITIL we should also look at Agile, it all started as a Programming or Developers practices but then no one picked it up to align to the bigger requirements. Even today the Agile Practices remain almost limited to IT and Development aspects when the requirement for Agile is to Grow up, Increase the Scope and Cater to the needs of Agility across an Organisation. 

Agility
Business Agility

Why do we need Agility in Organisations

The Upcoming Revolution is more Volatile and Fast Phased, While we have New Technologies coming in – No one is daring to Use it. While Agile supports the thought process of Fail Fast, Are the Leaders ready to Fail Fast by Adapting the New Technologies? Not yet, right!

LKN did mention Agility and Faster Response is one of the Important Trait for Organisations in Industrial Revolution V or IR V as coined by LKN.

We would be heading to a New Industrial Revolution which needs Faster Responses to every decision, be is Operational or Tactical or Strategical else these organisations would loose out to its competitors. The Only Possibility to enable Faster Responses is to use IT to enable faster responses and the Emerging Technologies plays a Critical Role be it AI, AI Ops, Automation, RPA and Others; Each on of these contributes a lot to Enable the Digital Organisation of Future.

Do we have one Organisation currently whom we can see stepping towards to be tagged as a Digital Organisation who makes Strategical Decisions enabled by IT? Food for thought right? We are lagging behind! Yes For Sure.

Although Microsoft’s DeepCoder was called for Stealing Codes, We Openly do it in GitHub! Imagine a Huge Amount of Reusable Code enabling AI to right Programs, or Even a Non IT Example of AI providing all Decision Pointers to enable Strategic Decisions, From Finalising an Acquisition, Finalising a Partnership to Even contributing to Revenue Based Decisions or Even Production related Decisions! This does need IT inclusive of Emerging Technologies as a Back Bone! Isn’t it? 

Are we there yet?

What to we need to be there?

How close are we?

I would laugh out loud! Not even one organisation is close or working towards enabling this and here is why I say that:

Agility only in IT is of no use! Agility should be in all facets of the organisation, IT is just one part of it. We need to enable and infuse IT in all functions. Be it making the right Hire for an Organisation or Be it enabling the right information for different scenarios or Be it enabling the availability of information to make all operational or tactical or strategical decisions – We don’t even know what data we need and what views we need at this point. We are at the very beginning and the Change required to be performed is scary for the leaders at this time!

I envision Huge Profitable Organisations to Operate with 4/5 Flat Hierarchical Employees who use reusable products and codes as an Output of Industrial Revolution V or IR V and Enabling this needs Leaders who aren’t scared to make the right ethical decisions and enabling the safety culture throughout the organisation.

ITIL4 has come a long way, but the entirety of it is still questionable to enable this, but does Agile cater to this no way for sure at this time. We still have Agile Coaches Questioning the Content of Agile for IT and Developers instead of contributing to the Bigger Agility Part of the Organisation.

Business Agility

So to get back to my Initial Thought Process of Educating ITIL4 Professionals on High Velocity IT, I wanted to set the Context so High Velocity IT is all about enabling Industrial Revolution V or IR V as coined by Lokesh Kumar Narayana or LKN where IT plays a major role not only within IT but being a backbone for the entire organisation facilitating all decisions operational, tactical and strategical thereby enabling faster responses to all kind of scenarios and making the organisations work and respond faster. 

Basically High Velocity IT enables the Agility across the Organisation and for sure Emerging Technologies plays a Critical Role in it.

I only see Axelos/PeopleCert or ServiceNow close enough and in the right direction in enabling the Industrial Revolution V or IR V at this time. 

The Much Needed Change!

How to Enable High Velocity IT

Agility, High Velocity IT and LKN’s Maturity Model (A Free Give Away)

High Velocity IT! We have been seeing a lot of hype and talks and less action on High Velocity IT in ITIL4. There are so many talks about Digital Transformations, Automation and Fast Phased Delivery but are we on track with out actions? Are we inline with the talks? Are we actually Automating? Are we actually moving fast? Are we agile?

We have heard so many talks about the High Velocity Implementations and the Digital Transformation, Let me explain how ServiceNow as a Trigger can automate the most routine activities in managing IT day in and day out.

The Much Needed Change!

Activities that can be automated inline with High Velocity IT

Patch Management

Patch Management has always been a routine activity resulting in errors and tedious routine tasks, however this is much needed the maintain the sanity of the IT Systems

List Of The Best Patch Management Tools

Check out the Top Patch Management Tools that are available in the market.

  1. NinjaOne Patch Management (Formerly NinjaRMM)
  2. Atera
  3. SolarWinds Patch Manager
  4. Syxsense
  5. Microsoft SCCM
  6. GFI LanGuard
  7. ManageEngine Patch Manager Plus
  8. Kaseya
  9. SysAid
  10. Itarian
  11. Automox
  12. PDQ Deploy
  13. Pulseway
The Much Needed Change!

Enterprise Storage Management

Disk Management has been a sanity check routine activity to ensure the storage doesn’t cause a concern to the services, The amount of information being passed on, stored and reused is very huge at a enterprise level and the need to store and reuse the information is immense.

Here is our list of the best storage management and monitoring tools:

  1. IntelliMagic Vision for SAN – FREE TRIAL: A monitoring system and capacity management tool for SAN servers. This is on-premises software that runs on top of a hypervisor.
  2. SolarWinds Storage Resource Monitor – FREE TRIAL: Tracks the performance of storage disks and devices that come from a long list of providers. Installs on Windows Server.
  3. Paessler PRTG – FREE TRIAL: A collection of system monitoring tools that includes a specialised monitor for SAN systems. Installs on Windows Server.
  4. Nagios An infrastructure monitor that covers networks, servers, and applications and includes routines for tracking storage system performance.
  5. SevOne A network monitoring system that includes procedures to monitor storage services. Runs on top of a hypervisor.
  6. AppDynamics A cloud-based infrastructure monitoring platform that covers all types of servers, including those used for storage.
  7. ManageEngine OpManager A monitoring system for networks and servers that includes special routines for supervising storage servers. Available for Windows Server and Linux.
  8. PowerAdmin Storage Monitor A monitoring package that covers network equipment, servers, and storage devices. Runs on Windows.
  9. EG Enterprise A cloud-based monitor for IT infrastructure that includes storage device monitoring.
The Much Needed Change!

Platform and Instance Management

All Cloud Platforms inclusive of SaaS, PaaS, Storage, Database, Virtual Servers and spaces and much more has an exhaustive list of controls embedded in to the Admin Console to Manage the Instances and has additional controls, however these aren’t automated rather needs a human intervention to make these changes as needed to the configurations. These controls also help us manage the Deployments of Patches across these platforms and enterprise cloud applications. Examples are: Oracle, VMWare, Azure, AWS, ServiceNow and much more

Server and Network Node Reboots

Servers and Network nodes needs to rebooted post patching or even during issues, these are still manually done in most of the circumstances even for today. All though network components have remote reboot and consoles to manage and maintain them it still needs human intervention as of today and no automation tools exists for these at the moment. Python scripts customised to specific environments are a solution for these and serves well for limited use cases at the moment and has to be implemented with additional care.

Change Enablement and Standard Changes – The Process

All though all the above changes are done separately any changes to them still needs a Change Request, CAB or an E-CAB Approval along with Human Intervention to take care of the activities. These are usually done in a tool similar to ServiceNow. Usually for Maintenance Activities a Routine and Recurring Standard Change is raised and kept as a placeholder which doesn’t need the CAB or E-CAB Approvals each time rather these routine activity is classified as a Standard Change and is managed as a low priority and low risk activity across enterprises.

While the Server and Network Node Reboots still needs the CAB and E-CAB Approvals and still a human intervention is seen across the enterprise IT management.

The Regulations and Compliance 

There are Multiple ISO Standards, Legal and Region based Regulations to Comply too and the Governance, Audit and the Manual Checks are a tedious routine task which involves a lot of coordination and collection of evidences. Currently there are multiple tools across organisations and there is no single source of truth available. These leads to huge man hours being spent on these activities along with delay or increased utilisation of man hours.

The Much Needed Change!

Proposed Solution inline with High Velocity IT:

ServiceNow – As The Trigger and Single Source of Truth

ServiceNow is emerging as One Tool for Various Use Cases, Industries and Domains along with facilitating interaction with external systems through integrations along with the IntegrationHub.

ServiceNow is the right tool to act as Single Source of Truth and can be integrated with almost all the tools mentioned above. Also ServiceNow can trigger specific activities in the external systems via the integrations with the use of embedded workflows. This makes it the right application to be the Single Source of Truth as all records can still be saved in ServiceNow along with the Updates, Statuses and Results for Audits and Governance Activities simplifying the Audit Purpose.

The Standard Change can be enabled as a Service Catalogue and made available to specific users to raise change requests for Routine Recurring Maintenance Activities, The Standard Change can trigger the change in the external systems via the workflow and the integration calling the respective API without any human intervention along with logging the results. ServiceNow also has the ability to call out exceptions or failed activities by automatically creating a Major Incident along with triggering notifications and opening the bridge on its own with the help of inbuilt WorkFlows.

Even the Event Monitoring Tool with in ServiceNow can trigger Major Incident Creation and Open a Bridge along with the Workflows enabling auto resolution in case of the Known Resolution such as Server or Node Reboots are embedded in the Workflow and an External Python Script is linked to it.

On the Whole ServiceNow can play the Role of Single Source of Truth by trigger the automations, collect the results, reporting exceptions via Incidents and also opening a Bridge for Major Incidents; also all these activities are logged along with timestamps which acts as a single source of truth; which intern simplifies the entire audit process.

All these at No Human Intervention can be achieved.

The Cherry on the Cake is the DevOps CI/CD – Currently GitHub is used in integration with ServiceNow to enable Continuous Development and Continuous Integration. Imagine DeepCoder stepping in as early as possible from MicroSoft, Even coding gets automated and the entire DevOps CI/CD will be completely automated.

These are Solely thought by Lokesh Kumar Narayana inline with the Maturity Model that I was designing for the Industrial Revolution V / IR V however I don’t have the funds or the resources needed to collaborate and take this forward.

These are inline with the Final Maturity that can be achieved in the New Model that I had put across. Again Remember its the Final Maturity so you can still take the baby steps, You as an Enterprise already have the other tools along with ServiceNow.

You just need a good implementation Partner and an Excellent understanding of the Systems you have in place.

All the best.

Free Give Away – LKN’s Maturity Model

LokeshLKN

I give up on taking this forward, I don’t have the funds or the backing to complete this, its very expensive and I can’t afford to make it happen all by alone.

The Model is solely created by LKN / Lokesh Kumar Narayana with the experience and the exposure I have got so far from the Professional Life, No Organisation or Any funding has been contributed to this model and LKN does have all the rights and does deserve the credit even if used in any form.