Professional identity
My profession is consulting — IT Service Management, Agile delivery, digital transformation, and enterprise service platforms. In parallel I write and speak as a mentorship expert: how leaders learn, fail, recover, and raise the standard of work. Structured mentorship programs are a future offering; today the archive is the offering.
Consulting practice
- Strategic IT leadership — ITSM transformations that improve service delivery, cost, and experience
- Enterprise Service Management — ServiceNow, BMC Helix, ManageEngine, and Cherwell
- Agile & Lean execution — concurrent IT programs with faster deployment cycles
- Team leadership — cross-functional teams of 30+ experts
Selected achievements
- End-to-end ITSM implementations across global enterprises
- CMDB, ITAM, HAM, SAM, APM, SPM, CSM, and custom ServiceNow modules
- ISO 20000 audits and ITIL process enhancements
- ~40% less manual intervention through workflow automation
- $10M+ savings via strategic ServiceNow work; $50M+ broader consulting impact
Body of work
- Writing — IR V, industry transformation, ITSM, reflections
- IR V series hub · Industry 4.0 series hub
- Discussions with LKN
- Books — The Dawn, The Dusk, Maturity Model
