Lokesh Kumar Narayana

With over 17+ years of experience in IT Service Management, Agile Project Delivery, and Digital Transformation, I specialize in building scalable, high-performing IT solutions that drive operational efficiency and business growth. As a Technology Consultant and ITSM Expert, I have successfully led multi-million-dollar projects, optimized service management frameworks, and enhanced enterprise-wide IT operations.

Value Proposition:

✔ Strategic IT Leadership – Spearheaded ITSM transformations across diverse industries, ensuring seamless service delivery, cost optimization, and enhanced user experience.
✔ Enterprise Service Management (ESM) Expertise – Led implementations of ServiceNow, BMC Helix, ManageEngine, and Cherwell, streamlining IT operations and improving service efficiency.
✔ Agile & Lean Project Execution – Delivered 24+ concurrent IT projects using Agile methodologies, reducing turnaround times and accelerating deployment.
✔ Business Growth & Revenue Expansion – Multiplied revenue 3X in two quarters by driving strategic ITSM engagements and expanding client portfolios.
✔ Team Leadership & Mentorship – Managed cross-functional teams of 30+ experts, fostering collaboration, innovation, and technical excellence.

Achievements:

• Led end-to-end ITSM implementations across global enterprises, ensuring compliance, automation, and process optimization.
• Designed and deployed CMDB, ITAM, HAM, SAM, APM, SPM, CSM and Custom Applications and Modules in ServiceNow.
• Spearheaded ISO 20000 audits and ITIL process enhancements, reinforcing IT governance and service excellence.
• Increased operational efficiency by automating service workflows, reducing manual intervention by 40%.
• Enabled cost savings of over $10M by implementing strategic ServiceNow solutions and optimise business.

The Problems I Solve using ServiceNow:
1. I Help Organisations get rid of Tech Debt
2. I Help Organisations get rid of complex and manual Customer Service, IT Service, Financial Service, Business Service Process and Procedures
3. I Help Organisations bring Efficient Tracking and Visibility to Service KPIs, Problem Areas, Financial Areas and enable better decisions and actions
4. I also enable better New Opportunity Closures and Expand Accounts in ServiceNow space
5. I manage anything between the Proposal till Closure of ServiceNow Implementation Cycle except for development