ITSM & ServiceNow
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A short note linking ITIL demand management practice to ServiceNow lead and intake patterns — with the companion podcast episode.
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As I write this Blog, I am unwell both mentally, physically and with the negative thoughts. This might be a Last Post for some long time now as I would be detoxifying a little from Online Podiums and will be.
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In today’s digital era, organizations are constantly seeking innovative solutions to streamline operations, enhance efficiency, and reduce costs. ServiceNow, a leading cloud-based platform, has recently incorporated Generative AI into its offerings, revolutionizing the way IT operations and…
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Podcast episode notes on enabling High Velocity IT (HVIT) — speed with governance, not speed instead of it.
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The Question is on the Ethical Behaviour of Organisations and Leaders, How transparent can they be? How Ethical are they at the grassroots level?
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Agility, High Velocity IT and LKN’s Maturity Model (A Free Give Away) High Velocity IT! We have been seeing a lot of hype and talks and less action on High Velocity IT in ITIL4. There are so many talks about.
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What we should expect from chatbots in service operations — and what still requires human judgment.
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A collection point for Discussions with LKN episodes on deflection, self-service, and service design.
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What is Deflection and the History Before plugging in to the Topic, let us see what Deflection is actually: Deflection is basically redirecting the rays of light as per the dictionary, We at IT Service Desk or Helpdesk have been.
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A podcast-led note on the journey from reactive help desk to a structured IT service desk mindset.
