Author name: LKN
IT Service management and Project Management consultant with 13+ years of experience of working in Consulting and IT Project Management domain, while contributing to the growth of market leaders like IBM, Accenture, V-Soft Consulting, etc. Expert in technical project management techniques, with a key focus on IT Service Management, Governance, Risk and Compliance along with utilisation of Microsoft Technologies, Mobile Application Development, emerging technologies like Data Science, Artificial Intelligence (AI) and ServiceNow Engagements in turn contributing to Digital Transformation.
Leading the Agile & Scrum Management teams, and innovating new project execution processes concentrated on emerging techniques.
Hands-on experience in executing project activities from conceptualisation to execution, spanning technical specifications, Agile Project Management, IT Service Management practices, ServiceNow Engagements, procurement of planning, scheduling, progress monitoring, management, customer experience management and control mechanisms.
Performed a hybrid role throughout the professional journey, and mentored thousands of individuals w.r.t project management techniques, technical parameters, ITIL, Service Now, Software Development, and Consulting Disciplines. Incorporated various leadership roles and contributed to the development of 24 short term projects in the previous role with V-Soft Consulting. Possessing expertise of 23 practices of 30 from ITIL4.
Maintained healthy stakeholder relationships by cross-coordinating with multiple departments, spanning Sales, Project Management, Business Development, Operations and IT Team, while handling external vendors and channel partners, as a Member of Senior Management Team. Proficient in global business communication, with a demonstrated track record of working with professionals from USA, APAC, EMEA, and LATAM markets.
Forte: Effective Deflection Strategies | Agile/Scrum Project Management | Client and Stakeholder Relationship Management | Resource Management | Engagement Management | Continuous Service Improvement (7 Steps approach) | IT Service Operations and Delivery | Agile and Scrum Coach | IT Governance and IT Service Management Consulting | ISO 20000 Internal Audit | IT Consulting Project Management Methodology | ServiceNow Functional Consulting | Product Owner |
