ServiceNow

Unleashing Intelligent Automation: ServiceNow’s Generative AI for IT Operations and BusinessIntroduction:

In today’s digital era, organizations are constantly seeking innovative solutions to streamline operations, enhance efficiency, and reduce costs. ServiceNow, a leading cloud-based platform, has recently incorporated Generative AI into its offerings, revolutionizing the way IT operations and businesses can achieve significant cost savings. In this blog post, we will explore how ServiceNow’s Generative AI and …

Unleashing Intelligent Automation: ServiceNow’s Generative AI for IT Operations and BusinessIntroduction: Read More »

Another Perspective! CSM!

Another Perspective! Customer Service Management We all know about ServiceNow’s Customer Service Management module. We all know that it’s similar to a CRM. We have case management, escalations, automated assignments, workflows, entities and lot more that the Customer Service Management offers. Ever viewed Customer Service Management from the ITIL perspective? Where does it fit in?  …

Another Perspective! CSM! Read More »

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